Data Controller

Voicexo, with registered office at Ruela Salvador, 55, 4º C, is the controller of the personal data you provide to us through our website voicexo.com.

You can contact us for any privacy-related inquiries at info@voicexo.com or by phone at +34 969 13 9897.

Data We Collect and Purpose

We collect data for the following legitimate purposes:

• Contact data: Name, email, phone number. Purpose: To respond to your inquiries, provide support, and send information about our acoustic engineering services.
• Technical and usage data: IP address, browser type, pages visited, metadata of audio files uploaded for test analysis. Purpose: Website improvement, performance analysis, and development of voice processing algorithms.
• Voice/acoustic data: Audio files, voice samples, or acoustic parameters you voluntarily provide for technical demonstrations. Purpose: Processing to provide analysis results and improve our signal processing technologies.

We do not process voice biometric data for identification without your explicit and separate consent.

Legal Basis and Retention

The legal basis for processing is your consent (when contacting us or using demo tools), the performance of pre-contractual measures (quotations), and our legitimate interest in improving our technological services.

We retain contact data as long as we maintain an active relationship. Technical and usage data is retained in anonymized form. Test audio files are automatically deleted within a maximum period of 30 days.

Cookies and Tracking Technologies

We use necessary technical cookies for the site's operation and analytical cookies (such as Google Analytics) to understand the use of our platform. We do not use cookies for behavioral advertising.

You can manage your cookie preferences through your browser settings. Disabling technical cookies may affect the site's functionality.

Your Rights

In accordance with the GDPR and the LOPDGDD, you have the right to:

• Access and Rectification: Know what data we have about you and request its correction.
• Erasure ("Right to be Forgotten"): Request the deletion of your personal data.
• Restriction and Objection: Restrict processing under certain circumstances or object to it.
• Portability: Receive your data in a structured, commonly used format.
• Withdraw consent: At any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, send a request to info@voicexo.com. You can file a complaint with the Spanish Data Protection Agency (AEPD).

Security and International Transfers

We implement advanced technical and organizational measures (encryption, access control) to protect your data, especially audio files. Our infrastructure is primarily located in the EU/EEA.

In the event that any sub-processor (e.g., hosting provider) is located outside the EEA, we ensure they are governed by EU Standard Contractual Clauses or other adequate mechanisms.

Updates to this Policy

This policy may be updated to adapt to legal or technological changes. The current version will always be published on this page. Last update date: October 15, 2023.